System Requirements

The recommended software and settings for viewing the website are listed below.  If your configuration is different from the recommended software and settings below, you may experience difficulty using the website.

Recommended Configurations:

Troubleshooting The Download and Display of the Map

Please click HERE to troubleshoot issues with the SUPERLOAD map.

• If using Internet Explorer, you must also have it configured to allow ActiveX controls to be downloaded and run
• You must be a user of at least the Power User group to download and install the mapping control OR
• You can be a user of the User group and download and install the mapping control if:
  • You have Set Value and Create Subkey permissions for the HKEY_LOCAL_MACHINE\Software and HKEY_LOCAL_MACHINE\Software\Classes key
  • You have Modify and Write NTFS permissions on the Windows Downloaded Program Files directory
  • You have Modify and Write NTFS permissions on the \Program Files\SLActvX directory.

Browsers

We recommend using Internet Explorer 9 and higher, Firefox or Chrome because our site works best with these browsers.  Keep in mind that the newer browsers not only have newer features, they often fix browser vender bugs, especially those dealing with Internet security.

Select the link below to download the latest version of each browser

• Internet Explorer
• Firefox
• Chrome

JavaScript

This website uses JavaScript to accomplish important functions on many pages.  If your browser does not support JavaScript or your security settings prevent its use, these pages will not work properly.  Below are the steps to enable JavaScript or determine if it is enabled.

    Enable JavaScript for Internet Explorer

1. From the browser's menu bar, select Tools
2. Select Internet Options
3. Select the Security tab
4. Select Custom Level
5. Scroll down to Scripting, and then to Active Scripting submenu
6. Select Enable. Note: If the radio button is already selected, JavaScript is enabled.  Complete the remaining steps to exit
7. Select OK
8. Select Yes to Are you sure you want to change the security settings for this zone
9. Select OK to exit

    Enable JavaScript for Firefox

1. From the browser's menu bar, select Tools
2. Select Options
3. Select Content
4. Select Enabled JavaScript box to select JavaScript.  Note: If the box has a checkmark, JavaScript is already enabled.  Complete step 5 to exit.
5. Select OK

Cookies

This website uses temporary or session cookies to store important information.  A temporary or session cookie is created only for your current browsing session and is deleted from your computer when you close your web browser.  Below are the steps to enable Cookies or determine if they are enabled.  Some personal firewall products can be configured to high security mode which blocks all cookies, so if you are using any personal firewall software then please consult it's documentation on the matter of session cookies.

    Enable Cookies for Internet Explorer

1. From the browser's menu bar, select Tools
2. Select Internet Options
3. Select Privacy tab
4. Select Accept First Party Cookies.
5. Select Accept Third Party Cookies
6. Check Always allow session cookies.
7. Select OK.
8. Select OK.

    Enable Cookies for Firefox

1. From the browser's menu bar, select Tools
2. Select Options
3. Select the Privacy
4. Select Allows sites to set cookies or allow cookies through the Exceptions dialog
5. Select OK

ActiveX Controls

The website uses an ActiveX control to display an interactive map and aid in the route selection process.  Your browser need to be able to download and run this ActiveX control.  Below are the steps to enable ActiveX controls or determine if they are enabled.

    Enable ActiveX Controls in Internet Explorer

1. From the browser's menu bar, select Tools
2. Select Internet Options
3. Select the Security tab
4. Select Custom Level
5. Scroll down to ActiveX Controls and Plug-ins
6. Make sure Download Signed ActiveX Controls is set to Enable or Prompt
7. Make sure Run ActiveX Controls and Plugins is set to Enable or Prompt
8. Make sure Script ActiveX Controls Marked Safe for Scripting is set to Enable or Prompt
9. Select OK
10. Select Yes to Are you sure you want to change the security settings for this zone
11. Select OK to exit

If you have completed the steps above and are still having problems getting the mapping control to work properly, try the following.  If you are unsure of how to check these items, please consult your system administrator.

1. You must be a user of at least the Power User group to download and install the mapping control OR
2. You can be a user of the User group and download and install the mapping control if:
   • You have Set Value and Create Subkey permissions for the HKEY_LOCAL_MACHINE\Software and HKEY_LOCAL_MACHINE\Software\Classess key
   • You have Modify and Write NTFS permissions on the Windows Downloaded Program Files directory
   • You have Modify and Write NTFS permissions on the \Program Files\SLActvX directory.

Screen Resolution

The website looks best on a screen which has a resolution of at least 1024x768.  Using a resolution greater than 1024x768 will minimize scrolling and make the screen easier to read.  Below are the steps to set or determine the screen resolution.

1. From your desktop, right-click and choose Properties
2. Select the Settings tab
3. In the Screen Area section, move the slider pointer to  1024x768 or greater pixels
4. Select OK
5. A popup dialog box will appear asking for confirmation of your selection.  Select OK again.  You screen may flicker or go blank for a few seconds as it changes resolution.  This is normal.
6. A dialog box will then appear asking if you wish to keep this setting.  Select Yes

For XP users with Internet Explorer 8

If you are experiencing difficulties downloading the SUPERLOAD Truck or Map controls, follow the steps below:

1. From the browser's menu bar, select Tools.
2. Select Internet Options
3. Select the Advanced tab
4. Scroll down to the Security section
5. Uncheck the option labeled Enable memory protection to help mitigate online attacks*
6. Select OK

You can re-check this setting once the SUPERLOAD Truck and Map controls have been installed. If the control is uninstalled for any reason, the above steps will be required to reinstall.